Call center or telephone switchboard services have evolved towards. A more comprehensive service offering, what today is known as. Contact Center In an increasingly globalized world, companies are increasingly trending towards outsourcing services. With this, Del Call Center they streamline and optimize their services. In addition to saving costs on services that are neither their specialty nor their priority. More and more large companies are opting for service outsourcing with the aim of reducing costs and optimizing services. At Gureak Marketing we have adapted to new technologies.
Receiving calls or incoming calls
It is the best known type of service. Here we frame what refers to classic customer service . Respond to customer queries regarding a product or service, offer technical support on various aspects of products. Receive registration Special Database and cancellation calls, receive Del Call Center orders from clients, etc. Multiple tasks that a company delegates to another company specialized in offer contact center services and take charge of managing them. Modernizing our facilities as well as our teams to respond in the most effective way to our clients and offer comprehensive contact center services.
Making calls or outgoing calls
This service in the case of companies is more directed towards customer loyalty or achieving new clients. In the case of loyalty. They are calls to existing customers who want to be offered an extra service or advantages for their loyalty with the company. They are also carried out to obtain new clients who Business Lead want to offer something different or of higher quality. Another area in which outbound calls are used is surveys. They can be satisfaction surveys of customers who have purchased a product and for whom we want to know their degree of satisfaction.